Refund Policy

    1. Overview

    We aim to provide excellent service and ensure customer satisfaction. However, if you are not satisfied with your purchase, please review our refund policy for details on how we handle refund requests.

    2. Refund Eligibility

    Refunds are available for subscription purchases made within the last 7 days. Refunds are only possible if you cannot access the service on any device (e.g., PC, laptop, phone, or tablet). To be eligible, you must provide a video showing that all devices are unable to access the service. The video must include a timer or clock in view to ensure it is unedited. Refund requests must include a valid reason for dissatisfaction with the service.

    3. Non-Refundable Items

    Once a subscription is utilized (e.g., you have participated in AI conversations or received major recommendations), refunds will not be issued. All fees for consumed services are final.

    4. How to Request a Refund

    To request a refund, please contact our customer support at [[email protected]] within 7 days of your purchase. Include your account details, the reason for your request, and the required video evidence. Our team will review your request and get back to you within 3-5 business days.

    5. Payment Refund Process

    If your refund request is approved, the refund will be processed to the original payment method (e-wallet or debit/credit card) within 10-14 business days. The processing time may vary depending on your payment provider.

    6. Changes to the Refund Policy

    We reserve the right to modify this refund policy at any time. Any changes will be updated on this page. Please review the policy regularly to stay informed.